Return, Replacement and Cancellation Policy:
We have a Safe Shoppers returns and exchange policies on most of the items sold on smalltub.com. We will guide you through the process.
To place a return request, email us at firstname.lastname@example.org with the details of item to be returned along with the reason of return. We will get back to you with details on how to send the items back to our place. If our courier partner is not available to pick up from your pin code, send your eligible returns to:
No 2/2,50/4,4 th Main road,
Surya layout, Ayyappa nagar,
Bangalore - 560036.
Mobile : +91-8618519345
In case of any transit damages customers has to be reported us within 12 hours from the delivery, after which we may not be able to accept the complaint. Our warehouse team may ask images of the product. Once we agree to replace, then we will replace the damaged product with a new product at no extra cost. smalltub.com reserves the right to offer an alternate solution in case the product is Out of Stock. Damages due to customer mishandling not returnable.
Refund process will be initiated once we have received the product back and verified. The mode of refund may depend on the mode of payment used at the time of placing the order.Refund processing will take 15 days to 30 days ,which is purely depend on mode of payment at the time of placing the order
The replacement product will be shipped to the customer only once the original product has been returned to the warehouse, after verification refund will initiated and settled in the duration of 15 to 30 days. Shipping charges and COD charges will not be refunded back.If the payment mode was Cash on Delivery, we will refund the amount to the bank account of your choice.
You can cancel your COD or Pre-paid order any time prior to its shipment. Once Order Shipped its can not be Cancelled. If you wish to cancel an order, please contact our Customer Support at 8618519345 or Write us at email@example.com and let us know the reason for it. Our Customer Support team will review the reason for your cancellation request and try to resolve the objective if possible.Incase of cancelation ,cancelation amount will be settled in customer account as per customer payment at the time of order within 15 to 30 days
Send the image of the courier label with your order number to firstname.lastname@example.org.